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This message is only displayed if the remote device is using AnyDesk 6.1.0 for Windows or newer and the connecting device is not using AnyDesk 6.1.0 for Windows or newer. This message is displayed if the session has been automatically disconnected due to inactivity. If that is the case, you can terminate the session in your customer space on my. In some rare cases sessions are not terminated and still run in the background. This message is displayed in case the session limit of your license has been reached. Please close other sessions or contact sales to obtain an upgrade. Your license does not allow more sessions. Your ID is not whitelisted in the ACL (Access Control List) of the remote client. The Session was denied due to the access control settings of the remote computer. The network connection was closed unexpectedly. Please wait while AnyDesk is trying to restore the session.Ĭonnection reset after some time due to improperly configured firewall

The session was interrupted on the remote side. Interactive Access must be configured on the remote computer to always show a connection request.

AnyDesk's window must be open on the remote computer in order to connect.

Please have a look at our Firewall article.Ĭould not log in to the remote computer. In almost every case this error occurs due to an improperly configured firewall. This error code is generated by Windows and displayed by AnyDesk. Please make sure that AnyDesk is running on the remote computer and it is connected to the internet.ĪnyDesk is not connected to the server. This message is either shown due to a slow internet connection, an improperly configured firewall or a general network problem.